Refund & Cancellation
Effective date: November 1, 2026
This policy explains how cancellations, revisions and refunds work for Brands using Streamify Tech, Inc., a Delaware corporation ("Pepa"). It forms part of our Terms of Service.
1. Pay as you go
Pepa charges per post or per order. There is no subscription to cancel and no long-term commitment. You can pay when you order or add funds to your Pepa wallet in advance. Funds for a post are released to the Creator only after you accept it, and you can stop placing orders at any time. Unused wallet funds can be refunded on request.
2. Canceling an order
| When you cancel | What happens |
|---|---|
| Before you approve the direction | Full refund of the amount paid for that order |
| After approval, before a Creator starts shooting | Refund, less any costs already incurred |
| After a Creator has started shooting | That post is not refundable. Posts not yet started are refunded. |
3. Revisions
If a Deliverable does not match the approved direction or the order, tell us within the review period and we will arrange a fix. Each Deliverable includes one round of revisions. A change to the direction you approved, or a new idea, is treated as a new order.
4. When you can get a refund or replacement
- We cannot find a suitable Creator or cannot deliver the order.
- A Deliverable still does not match the approved direction after revision.
- You were charged twice or charged the wrong amount.
Depending on the case, we will offer a replacement, a credit or a refund to your original payment method.
5. What is not refundable
- Accepted Deliverables.
- Content judged only on performance, such as views, sales or return on ad spend.
- Delays caused by missing materials, late approvals or product shipments you manage.
6. How to ask
Email support@ourpepa.com with your order details within 14 days of delivery. We aim to respond within 3 business days. Approved refunds usually appear within 5 to 10 business days, depending on your bank. Please contact us before opening a chargeback, as this is usually the fastest route. Nothing in this policy limits any rights you have under applicable law.